Quick Help Desk online customer support is the next step in chat applications, a feature-rich, multi-lingual, Flash Application that enables real-time text messaging and streaming audio/video communication for any website.
Quick Help Desk allows your company to answer customer questions online through real-time video, audio and text channels.
The Quick Help Desk solution is provided through a hosted service, or can be installed on your own company server. It does not require a large-scale server and can be up and running in less than thirty minutes. The Quick Help Desk operator client can be installed on any Pentium class PC with a standard 56K Internet connection.
What is Quick Help Desk?
It is a simple, hosted solution that does not require the installation of any expensive or complex enterprise software. Your website visitors need only a standard Internet browser for text chat. The Quick Help Desk agent console software can be installed on any Pentium class PC with a standard 56 K Internet connection.
Quick Help Desk blends the best of web interactivity with the real-time human flexibility of a telephony-based client support system. Live agents can be located anywhere there is an Internet connection.
How does Quick Help Desk maximize your customer satisfaction?
Visitors to your website are able to use their keyboards to communicate directly with your support agents.
While receiving immediate answers to their questions, your website visitors are receiving real-time attention.
Live agents augment your existing website resources, ensuring that each visitor finds what they need every time.
It integrates closely with your present or planned e-commerce applications and solutions, so that you can make the most of your existing customer/visitor service infrastructure. Your agents and knowledge resources will be integrated into a seamless, efficient support package.
Who should use Quick Help Desk?
Quick Help Desk ensures the best in on-line customer and visitor support for both large and small businesses and organizations:
 Portals
Websites with e-commerce capability
Call centers
Government Institutions
Corporate websites with large amounts of content
Corporate communications
On-line education or corporate training sites
Direct marketing sites
Internet service providers (ISP)
Non-profit organizations
Home-based businesses
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